Bbjl's Privacy Policy — Your information is our responsibility

1 Introduction

Bbjl (bbjl.live) is a trusted online betting and casino platform for users in Bangladesh. This privacy policy explains how bbjl handles your personal information.

This privacy policy applies to all bbjl services, websites, and mobile applications. By creating an account on bbjl or using the platform, you agree to this privacy policy.

We believe every user has the right to know how their information is used. That's why this privacy policy is written in plain Bengali, with no ambiguity.

2 What information we collect

Bbjl collects the following types of information:

3 How we use information

Bbjl uses collected information for the following purposes:

• For account creation, management, and verification — especially during the KYC process.
• To process deposits, withdrawals, and other financial transactions.
• To operate betting services, casino games, and Sports Betting.
• To inform you about relevant promotions, bonuses, and offers.
• To identify and prevent fraud, money laundering, and unlawful activities.
• To implement responsible gaming policies and identify problematic gaming patterns.
• To provide customer service and support.
• To improve platform functionality and user experience.
• To comply with legal and regulatory obligations.

4 Data Retention and Duration

Bbjl stores your information on secure servers. Data retention periods depend on the type of information and legal requirements.

• Account-related information: Retained for a minimum of 5 years after account closure.
• Financial transaction records: Retained for up to 7 years as required by law.
• Contact logs: customer service-related information retained for up to 3 years.
• Cookies and session data: Deleted after browser session ends or after a set period.

After the retention period expires, bbjl securely deletes or completely anonymizes your information so it cannot be linked to you in any way.

5 Data Sharing and Disclosure

Bbjl does not sell your personal information. However, your data may be shared in specific circumstances:

• Payment Processor: Required information is shared with authorized mobile banking and payment providers to complete transactions.
• Technology Partner: Limited information may be shared with trusted technology service providers for platform operations.
• Legal authorities: We are required to provide information upon court orders or legal requests from regulatory authorities.
• Fraud Prevention: Information may be disclosed to relevant authorities if money laundering or fraud is detected.
• Business Changes: In case of company merger or acquisition, the new authority may gain access to information, but this privacy policy will remain in effect.

6 Cookie policy

Bbjl website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential cookies: Essential for login sessions and security. The platform cannot function properly without them.
• Performance Cookies: Used to analyze website performance. Collects completely anonymous information.
• Functionality Cookies: Helps us remember your preferences such as language and theme.
• Targeting Cookies: Used to show relevant promotions based on your interests.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some services.

7 Your rights

Under bbjl's privacy policy, you have the following rights:

To exercise these rights, contact bbjl's support team. We typically respond within 30 days.

8 Child Safety

Bbjl strictly does not serve anyone under 18 years of age. We do not knowingly collect information from minors.

• Age verification is performed at the time of registration.
• Government-issued identification may be requested in suspicious cases.
• Any minor account detected is immediately closed and information is deleted.

9 Third-Party Services and Links

The bbjl platform uses services from game providers, payment processors, and other technology partners. These third parties have their own privacy policies.

• Game providers are certified and comply with their own data protection policies.
• Only necessary information for completing transactions is shared with payment partners.
• Analytics service providers receive only anonymized statistics, never personal information.
• All third parties are contractually bound to comply with bbjl's data protection standards.

10 Security Measures

Bbjl uses industry-standard security technology to protect your information:

• SSL encryption: All data transfers are protected with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication (2FA): Option to add an additional security layer to your account.
• Regular Security Audits: Security is regularly tested by independent experts.
• Limited access: Only authorized staff can access user information.
• Data Backup: Regular encrypted backups ensure the security of your information.

However, no internet system is completely secure. If a security breach is detected, bbjl will promptly notify the affected users.

11 Privacy Policy Changes

Bbjl may update this privacy policy from time to time. For significant changes:

• Notifications will be sent to your registered email.
• Clear notices will be displayed on the platform.
• At least 7 days' notice will be provided before changes take effect.

Continued use of bbjl after changes means you accept the updated privacy policy. The latest version is always available on this page.

12 Contact us

For any questions, complaints, or information requests regarding our privacy policy, please contact bbjl's support team. Our dedicated Privacy Team works 24 hours, 7 days a week.

• Email: [email protected]
• Response time: typically within 24–48 hours
• Website: bbjl.live

To exercise your privacy rights, contact our support team with your account information and specific request. We aim to respond within a maximum of 30 days.